PRIVACY POLICY
At Family Pathways WA, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
1. Our Commitment to Your Privacy
Your privacy is important to us. We understand the sensitive nature of the information you may share and are dedicated to safeguarding your personal information.
Personal Information Defined: For the purpose of this policy, "personal information" means information we hold that can identify you.
2. Collection of Personal Information
We collect personal information that is reasonably necessary for us to provide our services and manage our business operations.
Information You Provide Directly: We collect personal information you knowingly and voluntarily provide to us. This may include:
Contact details: Such as your name, phone number, address, and email address, typically provided when you make an inquiry, engage our services, or subscribe to updates.
Service-related information: Details about your personal or business affairs relevant to the dispute resolution, mediation, or consultancy services you seek.
Financial information: If required for payments, such as credit card details.
Feedback and preferences: Information provided when you give feedback, respond to surveys or promotions, or communicate with our support team.
Information from Third Parties: Occasionally, we may receive personal information about you from third parties. If this occurs, we will protect that information as outlined in this Privacy Policy.
3. How We Collect Your Personal Information
We collect personal information in several ways:
Directly from you: When you interact with us in person, over the phone, via email, or through our website forms.
Through your use of our website: As detailed in the "Website Usage & Cookies" section below.
When we provide services to you: As part of our service delivery process.
4. Use of Your Personal Information
We use the personal information we collect for the following primary purposes:
Service Delivery: To provide you with information, updates, and the dispute resolution, mediation, and consultancy services you have requested.
Communication: To contact you by various methods, including telephone, email, SMS, or mail, regarding your service, new offerings, or relevant opportunities.
Service Improvement: To enhance our services, tailor our offerings, and better understand your needs.
Marketing: To make you aware of new products, services, and opportunities that may be of interest to you. You can opt-out of marketing communications at any time.
5. Disclosure of Your Personal Information
We may disclose your personal information in certain circumstances, strictly for the purposes outlined in this Policy, or where required by law.
Disclosure to Our Team & Service Providers: We may share your personal information with our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors, but only to the extent reasonably necessary for them to assist us in providing our services. Personal information is only provided to a third party when it is essential for the delivery of our services to you.
Legal & Safety Requirements: We may disclose your personal information if required to comply with a legal obligation, such as a law, regulation, court order, subpoena, or warrant, or in response to a request from a law enforcement agency or in the course of legal proceedings. We may also use your information to protect the copyright, trademarks, legal rights, property, or safety of Family Pathways WA, our website (www.familypathwayswa.com.au), our customers, or third parties.
International Data Transfer: From time to time, information we collect may be stored, processed, or transferred between parties located in countries outside of Australia. By providing us with your personal information, you consent to such transfers.
Business Changes: In the event of a change of control in our business (e.g., a sale or transfer of business assets), we reserve the right to transfer our user databases, including personal and non-personal information, to the extent permissible by law. Any potential purchaser would be bound by an agreement to maintain confidentiality. We would only disclose information in good faith and where required by the circumstances.
6. Security of Your Personal Information
Family Pathways WA is committed to ensuring the security of your information. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
While we strive to protect your information, please be aware that the transmission and exchange of information over the internet carries inherent risks. We cannot guarantee the absolute security of any information you transmit to us or receive from us. We take precautions to protect against unauthorised disclosures, but we cannot assure you that personal information we collect will never be disclosed in a manner inconsistent with this Privacy Policy.
7. Accessing Your Personal Information
You have the right to request details of the personal information we hold about you, in accordance with the Privacy Act 1988 (Cth). A small administrative fee may apply for providing this information.
If you would like a copy of your information, or if you believe any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us at: info@familypathwayswa.com.au.
We reserve the right to refuse to provide you with information in certain circumstances permitted by the Privacy Act.
8. Complaints About Privacy
If you have any complaints about our privacy practices, please send the details of your complaint in writing to: PO Box 9236, Picton, Western Australia, 6229.
We take all complaints seriously and will respond promptly after receiving written notice of your complaint.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any modifications will be effective immediately upon our posting of the updated Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Website Usage & Cookies
General Website Data: When you visit www.familypathwayswa.com.au, we may collect non-personal information such as your browser type, operating system, and the website you visited immediately before ours. This aggregated data helps us analyse website traffic and improve our service and your visitor experience.
Cookies: Our website may use cookies. Cookies are small files stored on your computer that identify you when you return to our site and help us remember details about your use. Cookies are not malicious and do not access or damage your computer. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline them. However, doing so may prevent you from taking full advantage of our website.
We may use cookies to:
Analyse website traffic patterns.
Help us provide a better website visitor experience.
Serve relevant advertisements to website visitors through third-party services like Google Ads (these ads may appear on our website or other websites you visit).
Links to Third-Party Sites: Our website may contain links to other websites not owned or controlled by us. These links are provided solely for your convenience. They do not constitute sponsorship, endorsement, or approval of these third-party websites or their content. Please be aware that Family Pathways WA is not responsible for the privacy practices of such other websites. We encourage you to read the privacy statements of every website that collects personally identifiable information when you leave our site.